Frequently asked questions

No. Signing up and using it are free.

An email address and a password. A phone number is optional and makes you easier to find within the family.

There is no self-service reset yet. Write to support at the bottom of this page.

One account per email address, and each account claims one profile as its own.

Yes, in My profile. Neither may clash with another account.

Profiles you drew stay in the family’s tree, because others now rely on them. Your own profile and your photographs go.

Not yet. Email and password only.

Because that person already has a father and a mother. It is a deliberate cap: nobody has more than two parents, and one mistake tilts the whole branch. Remove the wrong one first, then add.

Add both wives, then when adding a child pick the right couple in the "whose child" box. On the chart the child joins that couple’s junction.

Open that person, delete the wrong relationship and add the right one. Deleting a relationship does not delete the profile.

There is no separate relationship type for these yet. For now, note it in the person’s notes or life story.

Merge them from the Connect page. After merging they count as one person and the two branches become one tree.

Enter the year alone. The only cost is that reminders cannot work, since there is no day to count to.

Use the Father’s side / Mother’s side / My household selector, or tap a box to fold the branch below it.

No. Viewing the father’s side still shows your mother, as his wife, but does not open her family.

No. Without signing in nobody receives anything beyond the landing page — no names, no photographs, not even how many people are in the tree.

By default yes — you are all on one shared tree. To hide something, open the "Who can see what" window beside Edit and narrow that one field to Close family (parents, siblings, children) or Spouse and descendants.

Anyone within two steps of you: parents, children, siblings, grandparents, grandchildren.

The data is cut on the server before it is sent, so nobody else’s browser receives it. But it is not encrypted, so a database administrator could still read it. Do not enter bank details or anything truly sensitive.

Only if you created that profile and they have not claimed it. Once claimed, it is theirs.

Photographs sit in public storage: anyone with the exact address can open one without signing in. The addresses carry a random suffix, but this is a known weak point.

No. The data belongs to your family.

They convert both ways. Type into either box and the other fills itself.

Yes. A date falling in a leap month is labelled as such.

Vietnamese time, so relatives abroad see the same day as those at home.

The reminder falls back to the 29th. The same goes for 29 February, which falls back to the 28th in ordinary years.

Whatever your family does. By default memorials are lunar and birthdays solar, and both can be changed in the notification settings.

Check three things: that notifications are switched on in My profile, that you have claimed your own profile in the tree, and that the relative has a full date of birth or death recorded.

Seven days by default, and adjustable. The day itself brings its own notification.

Not yet. They appear at the bell in the top bar when you open WEFAMI.

The list is rescanned about once an hour rather than instantly. Give it a while and open the bell again.

No. Notifications are built only from what you were already allowed to see.

Only people with an account who meet every condition you set. Relatives who have not signed up cannot be invited, because an account is what lets them accept or decline.

The number who accept, not the number invited. Invite widely, first come first served, and it closes when full.

Their profiles have no date of birth, so their age is unknown. Guessing would be wrong, so they are left out. Clear the age boxes to invite everyone.

No. It is marked cancelled and stays in the list, so the "cancelled" notification still has something to point at.

Only the host.

Yes. Everyone invited gets a fresh notification after each edit.

No, but a line helps the host plan.

Images are shrunk before sending, but very large files are still refused. Shooting in the normal mode rather than the highest resolution solves it.

Yes. Photograph each page into the ancestor’s album, or paste a document link with a line of description.

There is some compression, but enough detail remains for a small altar print.

No. Deletion is permanent; there is no recycle bin.

Reload with Ctrl + F5, or pull the page down to refresh on a phone.

Check the connection first. If that is fine, try a private window to see whether the fault is the machine or the account.

Pick the language again at the foot of the page. The choice is remembered for a year on this device.

Zoom out and use the recentre button. If it is still tangled, switch to My household.

The person has claimed it. From that moment it is theirs; ask them to make the change.

The page, what you clicked when it broke, computer or phone, and a screenshot if you have one. Never send your password — we will never ask for it.