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How to use WEFAMIAccount
Account and password
The email and password you sign in with, and the things worth doing on day one.
1Your sign-in email
This address is your username. It cannot be changed inside the app yet — write to support if you need it changed.
The small line underneath says whether the address is confirmed. Until it is, password recovery cannot work.
2Recovery email — set this now
Used when you lose access to your main inbox. Pick a genuinely different one; two siblings sharing a parent’s address is fine.
Without it, losing your main inbox means losing the only way back into your account.
3Changing your password
You need the current password before setting a new one. Use at least 8 characters, and do not reuse a password from somewhere else.
4Phone number
Optional. One number per account, so relatives searching for you later do not land on the wrong person.
Visitors who are not signed in never see your number.
Support
Stuck on anything, however small, just write. Nothing is a silly question the first time you use something.
Calling during Vietnamese office hours is quickest; outside those hours write instead and you will hear back the next working day.
For a bug, please say: which page you were on, what you clicked when it broke, and whether you are on a computer or a phone. A screenshot helps. Never send your password — we will never ask for it.